Libraries purportedly operate with our users’ needs and desires in mind, but how do we know what those needs and desires really are? The University of Missouri-Kansas City Libraries are committed to observing user behavior and collecting data to inform the design of virtual and real-world services and spaces to meet user needs. A user-centered design department and a usability team were formed to deliver an organization-wide user-centered design process with associated training opportunities, online tools, and job responsibilities.
A photo survey will contribut rich data to dreaming and planning library space for a future Downtown Campus for the Arts. Students take snapshots of specified places, people, and things in their lives, then verbally expand on those pictures in a follow-up interview.